The Officekeeping Story with Mac Smerdon

The Officekeeping Story with Mac Smerdon

Are you ready for this? I am!! Im so excited to share Episode One of The Officekeeping Podcast: The Officekeeping Story, with you. In this episode I introduce myself and share my business journey.

If you’re curious to read more about myself and my story, you may find this article: The Officekeeping Story -Meet Mac Smerdon- interesting also.

In the podcast I cover the following:

{03:24} Let me introduce myself

{04:33} How did I get started in business

{05:24} I started selling bikes with my Grandad

{06:51} My first business- Maccabou

{07:20} How my studies led me to my next business venture

{08:13} My Career history

{08:54} How I infused my learnings into creating a successful cleaning business

{09:33} Transitioned from Domestic Cleaning to Commercial Office Cleaning

{09:54} Ending my business partnership and exiting from domestic cleaning

{10:41} Life’s hardest challenges are really life’s best lessons.

{11:17} My new Business Service

Links Mentioned:

www.officekeeping.com.au/ebook
www.officekeeping.com.au/episode1

If you’re a Melbourne office and are interested in discussing the possibility of hosting your own Melbourne Office Cleaning service, let’s chat.

 

Photos

In the episode I mentioned that I would upload images of the town that I grew up in, Normanton, and some very embarrassing photos of myself modelling for my hobby business, MaccaBou.

Normanton

As I mentioned in the episode, I grew up in the outback town of Normanton- see a map of Normanton here.

Wikipedia describes Normanton as a ‘small cattle town and locality in the Shire of Carpentaria in Queensland, Australia. In the 2016 census, Normanton had a population of 1,210 people of whom 743 were Indigenous Australians.’

 

MaccaBou

Here are the extremely embarrassing photos of MaccaBou that I mentioned in the episode. I created this “business” with my very close friend, Shinobu. When I was searching back though the archive, this was our business description:

“Mac Smerdon is from Normanton, Queensland and Shinobu Kondo is from Tokyo, Japan. Mac and Shinobu are a designer duo based in tropical paradise Cairns Queensland Australia. Two different individuals that came together to create unique designed clothing and accessories that make people happy! – MaccaBou”
So Funny! Now, enjoy and have a giggle.

Transcript

{03:24} Let me introduce myself

{04:33} How did I get started in business

{05:24} I started selling bikes with my Grandad

{06:51] My first business- Maccabou

{07:20} How my studies led me to my next business venture

{08:13} My Career history

{08:54} How I infused my learnings into creating a successful cleaning business

{09:33} Transitioned from Domestic Cleaning to Commercial Office Cleaning

{09:54} Ending my business partnership and exiting from domestic cleaning

{10:41) Life’s hardest challenges are really life’s best lessons.

{11:17} My new Business Service

 

 

00:00                                         A big welcome to 2019 and an even bigger. Welcome to the first episode of the Officekeeping podcast. I’m your host Mac Smerdon. Are you ready for this? I think I am. Let’s go.

00:18                                         If you’re an office manager, business owner, or someone who manages a team of people, this is the podcast for you. Join me each episode as I share my tips and hacks and bring you inspiring interviews from influential thought leaders, all with the sole purpose of helping you keep your office organised.

00:18                                         Hello and welcome to the first official episode, the Officekeeping Podcast, the podcast for office managers and business owners, and I’m your host, Mac Smerdon. It’s so great to have you here. Now, if you’ve listened to the trailer of the episode, you already might know a little about me, but if you haven’t listened to it yet, don’t worry. Today’s episode, I wanted to share with you my business journey and kind of give you a little bit of a timeline, if you will. Now, before we begin with today show, I just wanted to say a big thank you to everyone who has given me so much feedback and shared the love following the launch of the trailer episode. It was so great to receive everyone’s feedback and it really makes me want to strive to give you all some really relevant and actionable content, and if you do want to keep getting these episodes, I really encourage you to subscribe wherever you are listening to this particular episode, and if you like a review on itunes, would also be appreciated. Reviews do help boost the podcast so others can find us.

01:53                                         Now as this is the first episode I did want to give you a little gift, which is my ebook titled “10 tips to an organised office”. Now you can head on over to the website, which is www.officekeeping.com.au/ebook to download it for free. Now when you do download it, I’ll pop you on my newsletter list and keep you updated, when new episodes go live. Now the jury is still out on the frequency of episodes. I initially thought a monthly podcasts would be super achievable for me, but I was brainstorming some potential content ideas that I think you’re really gonna love, and actually my list is looking really long. So with that I may bump the frequency to a fortnightly episode basis, but I’ll keep you updated on the newsletter list. So that’s just another reason to go ahead and download that ebook and subscribe. I guess one of the positive things about having your own podcast is that, you know, Im the boss. Boss Man Mac. Okay. That is a little bit corney, sorry about that. But as time does go by a, you’ll soon understand my dad joke esque type humor. Alrighty. So enough rambling and let’s get into the meat of the episode.

03:24                                         So firstly, let me formally introduce myself. I’m Mac Smerdon, and I help Melbourne offices achieve more and stay clean and organised with the help of my Office Cleaning Melbourne and maintenance service, Officekeeping. Now, when I’m not busy dusting all of meeting with my amazing clients, I absolutely love Bush walking. Um, and I really enjoy the outdoors and that’s probably gonna become a little bit clear as we go through the episode while I love the outdoors so much. Um, but in addition to the outdoors, I’m, I can actually be found obsessing over my new pet cat. Uh, he’s adopted and his name is Charlie. I have recently adopted him, well, when I say recently, it’s probably like six months ago, so, you know, he, he and I, uh, you know, good friends now. We actually formed a really special bond straight away. Um, so it was really nice and really special to have him. So from time to time you may hear him meow in the background or might hear him scratching away at his pole. So do forgive me. I’m so sorry in advance.

04:33                                         Now I guess you’re probably wondering what do I do and how did I get started? Um, so I haven’t always worked in the cleaning industry, and haven’t always obviously owned office keeping. It has actually been a really long journey to get to this point in my career, but I guess I have always had an entrepreneurial streak. I actually remember back to when I was about, I’m gonna say 10 years old, I started selling bikes, so I grew up in the outback community of Normanton, which is in far north Queensland. Now. This is probably going to be why I like the outdoors, but I will pop a few photos in the show notes of this episode to give you an idea of what it was like, but just because I’m here in your ears right now, I want you to think Bush.

05:25                                         I want you to think red dirt, I want you to think Brown snakes, cattle farming, and just think drinking down at the pub. So do you get the picture now? That’s where I grew up. So my late grandfather and I.( So back to the bike story). So my late grandfather and I would actually scavenge for all bike parts from the rubbish tip. Granddad would help me find pots and helped me build these bikes. And once they were built I would sell them. My grandparents lived in the center of the town on the main street, so there was lots of foot traffic, so I would put my bike down the front of the yard with a sign on the bike- displaying it for sale and it would sound really quick, but you know, like being a 10 year old kid didn’t make much profit, right. Profit and loss wasn’t a big thing back there.

06:15                                         So I’d often get paid 20 backs I think for, for one of these bikes and I wouldtake my $20 down to the cafe down the road and I’d go and buy some chicken chips. And if my grandma’s listening to this, she’s probably gonna laugh so hard, but you know, it’s a part of my journey and that actually was a really fun hobby and something that I really cherish that I, that I got to do with my grandfather. So it was a really special. So fast forward a little, um, so from eating chicken chips at the cafe, I did go on to do a few side projects here and there. I’m one of those was creating a jewelry brand with a very close friend. It was called MacaaBou. Um, and I might pop. Actually, yeah, I will. I might actually pop some daggy and very embarrassing photos in the show notes so feel free to pop on over there and have a look if you feel like having a giggle now, I guess with all these fun little hobby businesses, I decided that I wanted to go on and actually study business.

07:20                                         Uh, so I went onto study a business degree, majoring in marketing, here in Melbourne at RMIT. Now during my studies I met my then boyfriend Vincent, so vincent at the time was also studying and he was working on the side and it was actually providing his cleaning service. It was just himself and his bottle of windex, but I could really see that he had so much potential to grow and help more people. Uh, so I applied my business knowledge that I was learning in the lecture room and help to apply it to a real life domestic cleaning business. Now Vincent and I continue to work together. He out there during the jobs and me more behind the scenes and as time went by, Vinsent continue to grow his client base, which is really good, really positive. Um, but I continued with my studies and my own personal career.

08:13                                         So in my career I have worked in five star hotels and resorts like sofitels and pullman’s. What else was there? I worked in large and small retail chains like woolworths and in fragrance, but more recently you work as a Butler or a PA. So as I was doing all of these career things during the time, Vinsent was out there servicing his clients that as the cleaning business was growing, I did begin to transition into helping vincent out on the more hands on daily basis and we began servicing the clients together from working in our own business, and in my own career working in hotels and retail, it really taught me to big lessons, one, which is the importance of attention to detail and, two- the customer service and satisfaction. So I guess when we infused these two learnings into the business with Vincent, um, it really allowed us to build trust with our clients, which in turn helped us grow a successful business together.

09:18                                         Now during our six, probably seven years together, Vincent and I gained so much experience and insight into the cleaning industry. Many of our domestic service clients owned their own businesses, so they started inviting us into their workplace to provide a cleaning service. So it really was a smooth transition from domestic into commercial and which was really great. It was a nice gradual move for us to be able to do that with people that trust us and had faith in us. So that was really nice. Now from the outside looking in, I’m sure everything looked really good. Uh, it probably looked like we were walking on a cloud or living the dream, but as you could imagine working and living so closely together, it started to take its toll. So sadly vincent and I decided to end our relationship and with that we decided to end our business partnership as well.

10:19                                         So we are still really good friends now and some of my friends actually think that I’m a bit nuts for being friends with my ex, but I truly believe that we are better friends and lovers now during the breakup period For me though, well let me just say it was a very challenging time for me, but I can truly say that I actually believe that some of life’s hardest challenges are really life’s best lessons. Now. Absolutely love the diversity and the unique opportunities of working in the cleaning industry. I actually genuinely really love helping people. So when I was posed with a question of what, what do I do next or where to now, instinctively my thought was to start over and build again. So here I am a few years in, knee deep my new venture that I’m calling Officekeeping. Now, as I mentioned at the top of the show, Officekeeping is all about helping busy Melbourne offices stay organised with the help of cleaning and office maintenance.

11:17                                         Now, for my experience of working in the cleaning industry and my retail background and hotel background, I know that an office could really do with a little extra help to keep it running smoothly, so I really took some time to evaluate and research what I believed a boutique offices really needed and I spoke to some of my existing clients and with all of that experience and research that I did, I went ahead and I created some add on options that I think really add great value to a service. For example, if you’ve a function coming up send me through your dietary requirements and you guest list and I’ll organise caterers or book you have function room or maybe you’re relocating your office and need some help. I got you. I have a hand picked group of great local Melbourne business partners that are all focused on providing a stellar service as am I.

12:14                                         Now, if you are interested in learning about some more of the services that I have available, head on over to the website at www.officekeeping.com.au, and you can check out all the options that I have created there.

12:29                                         Now this does bring us to the end of the episode and I promise you future episodes aren’t all going to be about me, me, me, I promise. I just thought it was really important to give you a bit of context as to who I am, where I’ve come from, and what I’m doing now. I feel in the business world, we tend to hide behind our logos and our keyboard and as a consumer we never really get to know who the business owner is or why they even started that business in the first place. So please keep listening to future episodes. I need to get through that long list of content ideas and future episodes. I think you’re going to find them really useful. So keep listening now. Don’t forget to download your free Ebook and join my newsletter and for all the show notes and to see those really embarrassing photos and check out the show notes page at officekeeping.com.au/episode1 If you have any questions, any feedback or if you just want to have a chat, feel free to reach out. I’m always here to help. I’ll pop up my contact details in the shownotes too. Alright-Bye for now, and I’ll see you next episode.

 

Leave a comment